
POV
It’s Time to Become Future Fluent
2020 has presented monumental disruption, but longtime futurist Valerie Jacobs explains how we can become Future Fluent to make the most of change.
Changing markets, changing consumers, changing behaviors. In a follow-up discussion on the new shopping paradigm, we’ll explore how the pandemic continues to morph the retail landscape and rewrite the brand playbook.
Our brand strategy and customer experience experts discuss a timely exploration of where we are, what’s next, and how to harness CX to get ahead—creating seamless, human experiences in a world where consumer allegiance is more fickle and fleeting.
Occured Wednesday, December 02, 2020
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